Achieve Operational Resilience
Prevent, adapt, respond to, recover and learn from operational disruptions
Value Proposition
- Rapidly comply with national and international operational resilience regulatory requirements
- Develop resilience as a competitive advantage by preventing operational disruptions and rapidly recovering from these when they occur
- Pro-actively respond to unexpected events within the business environment to achieve and maintain a high level of resilience
- Optimise the allocation of valuable business resources (e.g. capital) by considering the resilience perspective
- Enhance the level of customer satisfaction by focusing on resilience of key business services delivered to them
- Improve the quality of business decisions by considering the risk and resilience factors
- Align the business strategy with operational execution to achieve optimal balance between achieving business objectives and maintaining a high level of resilience
Key solution features
- Rapidly document key business services provided by the firm to external stakeholders such as customers and financial market participants
- Enables a holistic view of inter-dependencies between services, processes, assets, third-parties, products, channels and stakeholders
- Map business services to risk environment including risk appetite, risks and controls
- Define multiple levels of impact tolerances for services including for customer and prudential impacts on the firm or wider financial system
- Out-of-the-box resilience methodologies to enable assessment and subsequent identification of resilient and non-resilient services
- Facilitate definition of scenarios to assess the resilience of services and likelihood of breaching the defined impact tolerances
- Capture lessons learnt from operational failures and apply these to minimise likelihood and impact of avoidable incidents
- Monitor emerging threats, trends and patterns within the internal and external business environment to pro-actively respond to these
- Achieve harmonisation across risk disciplines including operational, business continuity, IT, cyber, information security, third-party and outsourcing
- In-built decision-making process to facilitate risk-informed business decisions by understanding the impact of decisions on resilience
